How much do I have to spend to get free delivery?
You will get FREE Delivery when you spend £40
How much is delivery if I don’t spend £40?
Delivery is only £2.50
How Do I get my free Gift?
If you’ve spent the qualifying amount for your free gift, add your free gift to your order.
How many Free Gifts can I have?
It's one per customer/address. We are always offering new free gifts. To make sure you get yours, register for the newsletter on the home page. Every time a new one is released we will let you know about it.
What if I’ve bought something and change my mind?
If you're not 100% happy (we're pretty sure you will be) you can return your items within 90 days YES 90 days! - with no questions asked and no hard feelings either!
Simply email firstname.lastname@example.org to request a return within 90 days of accepting your delivery.
We will issue you with a (boring but important) Sales Return Number.
Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
Remember to write your Sales Return Number on the outside of your parcel. This will help us to speed up your refund.
Once you have returned your item we will refund you in full - Easy!
When will you receive your delivery?
Normal delivery is with Hermes allow 2-5 working days.
If you upgrade to DPD, this is a next working day service.
Our trusted courier DPD delivers Monday to Friday between 7.00am and 7.00pm. They will despatch your item as soon as it's available and send you a text on the day of delivery with an estimated 1-hour delivery window. This text offers you loads of options, so you can also choose to:
Change the delivery day
Deliver to a specific neighbor or safe place
Collect from your nearest DPD Pickup Shop
Upgrade to a Saturday delivery (for an additional charge)
DPD will keep you in the loop on the big day by texting you up to 90 minutes before they arrive.
How do I get in touch with you
Got a question about a product, a bit of feedback for us or just fancy a chat? Get in touch by, email. We will call you back.